FAQ
ABOUT
PONYTAIL SKATES IS AN INDEPENDENT, INDIGENOUS-LED ART PRACTICE
BY PONYTAIL.
THE WORK COMBINES DRAWING, DIGITAL PROCESSES,
AND EMERGING TOOLS, INCLUDING GENERATIVE AI.
ORIGINAL WORKS AND LIMITED EDITIONS
SUSTAINED THROUGH MEMBERSHIP AND PATRON SUPPORT.
SHIPPING
STICKERS
SHIPPED VIA CANADA POST LETTER MAIL.
NO TRACKING PROVIDED.
DELIVERY WITHIN NORTH AMERICA:
7–15 BUSINESS DAYS.
INTERNATIONAL DELIVERY MAY TAKE
UP TO SIX WEEKS DEPENDING ON CUSTOMS.
T-SHIRTS
SHIP SEPARATELY.
MOST NORTH AMERICAN ORDERS ARRIVE
WITHIN 3–5 BUSINESS DAYS.
REFUNDS & RETURNS
ALL SALES ARE FINAL.
IF AN ORDER ARRIVES DAMAGED,
EMAIL PHOTOS AND A SHORT NOTE
WITHIN SEVEN DAYS OF DELIVERY.
CUSTOMERS ARE RESPONSIBLE FOR
ENTERING THE CORRECT SHIPPING ADDRESS.
ITEMS SENT TO INCORRECT ADDRESSES
CANNOT BE REPLACED OR REFUNDED.
CONTACT
PONYTAILSKATES95@GMAIL.COM
@PONYTAILSKATES