FAQ
Q: What is Ponytailskates?
A: Ponytailskates is a brand founded by the artist Ponytail
Q: Who is Ponytail?
A: Ponytail is ....?
Q: Is this AI?
At Ponytailskates, we embrace cutting-edge technology, including Artificial Intelligence (AI), to enhance our creative process. While all designs maintain the unique vision and artistry of Ponytail, AI tools are utilized to assist with generating initial concepts, optimizing design details, and streamlining workflows.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs will be calculated at checkout based on your location. Please note that customs fees may apply to international orders.
Q: How long will it take to receive my order?
A: For original artworks, shipping typically takes 7-14 business days, depending on your location. For lifestyle products, standard shipping times are 5-10 business days. If you have special shipping needs, please contact us.
Payments & Returns
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select payment options like Apple Pay and Google Pay.
Art Care & Maintenance
Q: How should I care for my original artwork?
A: We recommend framing original artworks behind UV-protected glass to preserve the piece. Avoid placing artwork in direct sunlight or in areas with high humidity. For specific care instructions, please contact us.
Q: What should I do if my artwork arrives damaged?
A: If your artwork arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.
Contact Us
Q: How can I get in touch with Ponytailskates?
A: For any inquiries, you can reach us at ponytailskates95@gmail.com. We’re happy to help with any questions regarding orders, commissions, or general information