FAQ
About Ponytail Skates
Q: What is Ponytail Skates?
A: Ponytail Skates is a boutique collectibles brand focused on stickers, T-shirts, and original characters. Founded by the artist Ponytail, it offers a unique and ever-evolving world for fans and collectors to explore and enjoy.
Q: Who is Ponytail?
A:?
Q: Is this AI?
A: At Ponytail Skates, I use generative AI to power the creative process, develop designs, and run operations more efficiently. It’s a core part of how the brand operates
Right now, all shirts are made to order using DTG (direct-to-garment). We moved away from screen printing for the time being because of the shipping delays and border tariffs we were running into. This is still a new project and I’m figuring things out in real time, so DTG lets me keep things moving smoothly while making sure you still get quality shirts without long waits or extra costs.
Shipping & Refund Policy
We are a small, independent operation. Please read carefully before placing your order.
Address Accuracy
Customers are responsible for providing a complete and correct shipping address.
We do not offer refunds or replacements for orders shipped to incorrect addresses.
Returned orders may incur additional shipping costs to resend.
Refunds & Damaged Items
All sales are final. We only offer refunds or replacements if an item arrives damaged due to our handling.
To report a damaged item, contact us within 7 days of delivery with photos and a description of the issue.
Sticker Shipping
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Shipped via Canada Post Letter Mail
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No tracking available
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Delivery within North America: 7–15 business days
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International delivery: up to 4–6 weeks
Please note: delivery times may vary due to customs or local postal delays.
T-Shirt Shipping
T-shirts ship separately from stickers
Estimated delivery time: 3–5 business days (within North America)
Tracking may be provided depending on location and fulfillment method
FOR ALL INQUIRES PLEASE EMAIL ME AT
PONYTAIL@PONYTAILSKATES.COM