FAQ
FAQ
About
Ponytail Skates is an independent collectibles brand built around art, storytelling, and character design.
Each release expands a growing world of stickers, shirts, and prints — created by the artist Ponytail.
The project blends human creativity with generative AI tools to explore new ways of making and sharing art.
Shipping
Sticker orders ship through Canada Post Letter Mail without tracking.
Delivery within North America usually takes 7–15 business days.
International delivery may take up to six weeks depending on customs and local service.
T-shirts ship separately.
Most orders in North America arrive within 3–5 business days.
Refunds & Returns
All sales are final.
If your order arrives damaged, email photos and a short note within seven days of delivery.
Customers are responsible for entering the correct shipping address; we can’t replace or refund items sent to incorrect addresses.
Contact
ponytailskates95@gmail.com
@ponytailskates