FAQ

About Ponytail Skates

Q: What is Ponytail Skates?
A: Ponytail Skates is a collectible world with a focus on stickers and T-shirts, constantly evolving with new designs and stories. Founded by the artist Ponytail, the brand blends storytelling, creativity, and high-quality design to create a unique experience for collectors and fans.

Q: Who is Ponytail?
A:????

Q: Is this AI?
A: At Ponytail Skates, we use AI tools to assist in the creative process, streamline designs, and manage operational tasks behind the scenes. While AI helps optimize workflows, every piece maintains Ponytail’s distinct artistic vision.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs are calculated at checkout based on your location. Please note that customs fees may apply to international orders.

Q: How long will it take to receive my order?
A:

  • Stickers ordered individually are shipped by letter mail via Canada Post. Shipping from Canada to the U.S. typically takes 5-7 days, though delays may occur depending on the postal service.

  • Original artwork: Shipping typically takes 7-14 business days, depending on location.

  • Lifestyle products (apparel and accessories): Standard shipping times are 5-10 business days.

  • Some items are shipping from different locations so they may arrive in different packages at different times.

  • If you have special shipping needs, please contact us.

Payments & Returns

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select payment options like Apple Pay and Google Pay.

Q: What should I do if my order arrives damaged?
A: If your artwork or product arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.

Art Care & Maintenance

Q: How should I care for my original artwork?
A: We recommend framing original artworks behind UV-protected glass to preserve the piece. Avoid placing artwork in direct sunlight or in areas with high humidity. For specific care instructions, please contact us.

Contact Us

Q: How can I get in touch with Ponytail Skates?
A: For any inquiries, you can reach us at ponytailskates95@gmail.com. We’re happy to help with any questions regarding orders, commissions, or general information.