Shipping policy

PONYTAIL SKATES SHIPPING POLICY

All orders are packed and shipped by hand from our studio.

Please allow 3 to 7 business days for order processing unless otherwise stated on the product page. During drops, launches, holidays, or high volume periods, processing times may be longer.

Once your order ships, you will receive tracking information by email if tracking is included with your shipment.

DOMESTIC SHIPPING
Shipping rates are calculated at checkout unless a flat rate is listed. Delivery times may vary depending on your location and the carrier.

INTERNATIONAL SHIPPING
We may offer international shipping on select orders. International customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.

Ponytail Skates is not responsible for delays caused by customs or international carriers.

ADDRESS ACCURACY
Please make sure your shipping address is correct before placing your order. Ponytail Skates is not responsible for orders shipped to incorrectly entered addresses.

If you need to update your address, email ponytailskates95@gmail.com as soon as possible. We can only make changes before the order has shipped.

LOST, STOLEN, OR DELAYED PACKAGES
Once a package has been shipped, Ponytail Skates is not responsible for postal delays, lost packages, or stolen packages marked as delivered.

If your package is lost in transit, contact ponytailskates95@gmail.com and we will do our best to help.

PREORDERS AND LIMITED RELEASES
Some items may be sold as preorders or limited releases. If so, estimated ship timing will be listed on the product page. Orders containing preorder items may ship only when all items are ready.

SEPARATE SHIPMENTS
In some cases, orders may ship in separate packages.

CONTACT
For shipping questions, email:
ponytailskates95@gmail.com